Returns + Exchanges

Returns

We're sure you'll be happy with your hood & Co. purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please email us at our contact page along with your order number.
 

30 Day Return Policy

If you are unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

We are not responsible for the return shipping costs of the items.

Please ensure all returned items are well packed, so as not to be damaged in the post.

We strongly encourage our customers to send returns by a tracked and insured service as Hood & Co. will not take responsibility for items damaged or lost in the return transit.

If an item/order is returned to hood & Co. outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus an admin fee of 5.00.

If it does not meet this criteria this policy will not apply.

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

Exchanges

Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and dispatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or color being sold out or item not passing inspection, we will immediately notify you by email.

International Returns/Exchanges

Hood & Co. does not ship internationally at this time.

'SALE' Items

"SALE” ITEMS ARE NOT ELIGIBLE FOR THE 30 DAY REFUND/EXCHANGE PERIOD.

Any "SALE" items returned within 7 days of receipt are eligible for a refund/exchange. Anything returned after the 7 day period is NOT eligible for a refund or exchange and will instead be credited with a "Gift Card" for the amount minus your initial postage charge. If you are unable to get the items back to Hood & Co. within 7 days we will accept a notice within that period and a further 7 days for your goods to arrive at our warehouse. 

Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.

missed parcels.

Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Hood & Co. and we will issue a refund of goods MINUS our postal charge and an admin cost for returned items. We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.

Undelivered Items

For deliveries contact the selected courier via the instructions in their shipping email and use your tracking number. Once it leaves our hands it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes.